You are expected to give true information of the online payment that you did. It is expected that you would have received a transaction receipt in your email. The transaction receipt contains your payment Transaction ID. The Transaction ID is a very important attribute of your complaint form. Take time to enter a very correct Transaction ID. If your Transaction ID is found NOT to be correct, we wont be able to help you. Therefore, endeavor to enter a correct ID.

Matric No. OR Registration ID

Enter your Matric No. OR your Registration ID in the space provided.

Entry Session

This is the session at which you joined this School. For applicants, please enter the current session. Enter the entry session like this: 1701/1702.

Transaction ID.

It is expected that you are filling this form because your account was debitted without corresponding right access to the resource of this portal. Therefore, you must have received a transaction notice in the email address that you stipulated when you are making payment. The email contains the Transaction ID. Make sure that you copy the Transaction ID correctly. It is very vital for tracing your payment.

Transaction Date:

Enter the date at which the transaction took place. Enter the date like this: dd/mm/yyyy e.g. 04/09/1701. The date must be entered in full. Otherwise, you will receive error message.

Academic Session

The Academic Session at which the transaction took place. Which Academic Session. Enter the Session like this: 1701/1702.

Phone No.

Enter your correct phone number. The phone number may be used to contact you if needed. Enter the GSM No. in full. 11 digits is expected.

eMail

Enter your email address. It is very important that you enter a correct and valid email address. The email address shall be used for response purpose. You are expected to check your mail on or before 24 hours to the time you are filling this form.

Amount

Enter the amount of transaction.

Method

Enter the method of the transaction.

Details

You can enter a brief description of what happened and/or any special note. You are allowed 250 characters only. Any character after 250 shall be cut off.